FAQs

DO I NEED TO HAVE AN ACCOUNT TO ORDER?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:

  • Quick checkout process
  • Easily view your order status and order history
  • Receive updates detailing our new releases and special promotions

WHAT IF I FORGOT MY PASSWORD?
On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.

WHAT IF THERE IS AN ERROR IN THE ADDRESS?
In the event of a change of address, it is best to send us a message as soon as possible, for example by responding to the order confirmation. We will correct the address if possible. Otherwise, we normally get the package back from the delivery person and send a new package to the correct address.

WHAT IF I TYPED THE WRONG EMAIL ADDRESS?
Please contact us so we can change your email address. We can change your email address, name, and address.

WHAT PAYMENT METHODS DO YOU ACCEPT?
We only accept PayPal payments currently. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

HOW SECURE IS MY ONLINE ORDER?
When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

HOW DO I CHANGE OR CANCEL MY ORDER?
If you want to cancel the order, please contact us as soon as possible. We can cancel the order for you before shipment. Please note that any order that has shipped cannot be canceled.

WHEN WILL MY ORDER ARRIVE?
Please refer to the Shipping Policy for details.

HOW DO I TRACK MY ORDER?
We will email your tracking information as soon as your order has shipped. Usually, you will receive the tracking number one day after we have shipped your order.

CAN I USE SEVERAL DISCOUNT CODES IN ONE ORDER?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

WHAT DO I DO IF I HAVE MISSING ITEMS IN MY ORDER?
If something is still missing, please contact us immediately.

WHEN WILL MY ORDER BE PROCESSED?

We process orders between Monday and Friday. Orders will be processed within 4days business days from the order date and shipped the next day after the processing day.

Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.

WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

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