Shipping Policy

Our goal is to offer you the best shipping options, no matter where you live in USA. We deliver to hundreds of customers across the United States every day, and we strive to provide you with services of the highest level.

1. We do our best to estimate the most accurate delivery time for your convenience.The time frame of order delivery is divided into 3 parts:

Country:United States (Except Alaska)

Processing time: 1 to 4 business day (Monday through Friday, excluding major holidays).

Shipping time & fee:

Less than $70:

Standard (10 to 15 business days) : $6.99

Express (5-10 business days) : $9.99

More than $70: Free shipping

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking number and tracking URL. Please check it from Order Tracking to trace your order staus. We are not responsible for delays caused by the customs department in your country.

2. Under our terms & conditions, once an order has been sent out from our warehouse, any changes to the order cannot be made and is the sole responsibility of the buyer. We are sorry about this but it appears our hands are completely tied in this scenario painted.

3. If you have received a damaged item, please let us know immediately so we can resolve the issue as soon as possible!

4. If your package is missing, please contact us immediately at service@balenga.com

*Due to the impact of COVID-19 on our warehouse and shipping operations, order process and shipping time may be delayed up to an additional 5 business days. We’re improving our delivery process to make your packages even safer, so there may be a 2-5 day delay in processing your orders.

*Applies to in-stock items only. Delivery of out-of-stock items is subject to availability. The dates provided are estimates and are subject to change.

Contact us:

Email:service@balenga.com

Address: 2425 E Camelback Rd, Phoenix, AZ 85016

Phone: +1 4422461449

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