Refund and Returns Policy

According to us for a refund or exchange according to the following circumstances.

Cancellation
We accept order cancellation before the product is shipped. If the order is canceled you will get a full refund. But we cannot cancel the order if the product is already shipped out.

Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To qualify for a refund, you must provide the delivery date, proof of purchase, and return of the product in the same condition you received it; returns will not be accepted for products that have been installed, are no longer in their original packaging or condition.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and be applied to your Paypal.

Return Process
(1). To initiate a return or exchange, please email us your order number and product photo (if applicable) to us service@balenga.com, to obtain a return authorization (RMA) number.
We will send your own RMA number and return address to you by email within 3 working days.
Upon receipt of the RMA number, the customer has 7 calendar days to return the original item with the label in the original package.
The returned mail is then mailed to the attachment address.
(2). The customer needs to send the package and its tracking number back to you within 7 calendar days after obtaining the RMA number.
(3). If honomie is responsible for the freight, we will refund the tax and the refunded freight and refund it in the same way as your original payment.
(4). In order to exchange, we will check the package you returned and send the required new package within 7 working days.
We will also update the tracking number of the new package for you by email.

Return Shipping Cost
(1). If the goods are returned or exchanged due to honomie error or defective products, we will refund the full cost of the goods and the return transportation fee.
(2).If there is no product quality problem and you choose to return the product, you need to bear the return shipping costs.
(3). We regret that we are unable to send prepaid return shipping labels in all parcels.
Use your own traceable and insured mode of transportation.
Please note that we do not bear any responsibility for returns lost or damaged in transit.

Late Or Missing Refunds
If you haven’t received a refund yet, first check your Paypal again.
Then contact your PayPal, there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Contact us:

Email:service@balenga.com

Address: 2425 E Camelback Rd, Phoenix, AZ 85016

Phone: +1 4422461449

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